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Ever Wonder Why an eBay Listing is Removed?

by Suzanne on August 14th, 2008

Have you ever received an email from eBay stating, “We appreciate that you chose eBay to list your eBay Stores listing(s). However, we have removed your (s) because it breaches our (fill in the blank) policy. We notified members who placed bids on the item that the listing has been canceled.”

I noticed that quite a few other sellers have the same item up for sale. So I replied to eBay with this question,”Hello, my listing XYZ was removed as it is not allowed. I see that quite a few other sellers are offering the exact same product, and their listings have not been removed. Why is this?”

eBay’s response,”Please note that our prohibited items policies cover tens of thousands of products. Further, auctions are listed continuously. By the time we remove a prohibited item, a new prohibited item is listed. Therefore, at any given time, you will see prohibited items listed on eBay, but it does not mean they are allowed. We try our best to proactively monitor the site, but we know that is not nearly enough. Therefore, we encourage members to report prohibited items when they see them. The reporting process is very simple; all you have to do is choose the category and enter the item numbers. If you come across a listing that seems questionable, we ask that you report it to us. Lastly, it’s important that you do not treat the action taken on your listings personally, but rather as an informational alert to make you aware of our policies. Your account is still in good standing with us at eBay. Thank you for your patience and understanding.”

So, there you have it. Just because you see an item listed on eBay doesn’t mean it is technically allowed. If you are selling on an international eBay site, the rules are tricky and confusing, so be careful. Following the herd isn’t always a good idea.

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POSTED IN: eBay Policies